United Tools Group Customers
How do we check stock levels at one of your members’ stores?
As the main support office is a buying and marketing group we do not sell direct to the public and cannot advise stock availability as each group members stores are independently owned and operated. For stock availability, we advise you to contact your local United Tools Group member through our Store Locator.
How do I purchase online?
Our group members offer online purchasing and are eager to assist you, if you’d like to explore their range all you have to do is access our Store Locator and select the store you’d like to shop with. It’s that easy!
Where is my local United Tools Group Member?
You can find your local United Tools Group Member through our Store Locator where you can find all the necessary information.
Do you repair tools?
Unfortunately, the United Tools Group Support Office do not repair tools, however, our Group members do provide a tool repair service in-store, if you head over to our Store Locator we have outlined those members who do offer this service.
What is the best price you can do on this product?
As the main support office is a buying and marketing group we do not sell direct to the public and cannot advise store pricing. This is due to each of our members’ stores being independently owned and operated. We advise communicating with your local United Tools Group member as they are the best point of contact to organise quotes and answer any pricing enquiries you may have. Store Locator.
Can I check the ETA on my online order?
Unfortunately, our United Tools Group Support Office does not have access to Group Members Ordering Systems, so we are unable to check any details associated with your orders. What we encourage you to do is contact the group member with whom you purchased.
Do you stock this brand?
Although the group have access to a large range of suppliers, each store is independently owned and operated, and brands may vary per location. It’s best to contact your local United Tools Group member for more information. Store Locator
Tool Spare Parts Customers
Where is my order?
Orders are dispatched in 5-10 business days.
How much is shipping?
$11 flat rate shipping across Australia Wide.
Do you ship Tool Spare Parts Internationally?
The website says my part is no longer available, which one can you recommend as a replacement?
No Longer Available means that part has been made obsolete and there is no other alternative replacement part for that model.
How do I check where my Tool Spare Parts order is?
We advise you to contact the Tools Spare Parts team directly at
[email protected] or alternatively you can call them on (03) 9545 6500.
Who is the courier company you use?
Do you offer Click and Collect?
The Tool Spare Parts business is solely online only and do not offer Click and Collect, once you make your order online you can expect your package to be dispatched in 5-10 business days.
Do you repair tools?
Unfortunately, we do not repair tools we only offer Tool Spare Parts. However, our United Tools Group members do provide a tool repair service in-store, if you head over to our Store Locator we have outlined those members who do offer this service.